Returns

RETURNS:

NEW ROCK boots/shoes that need to be returned unless faulty will be subject to a returns fee which is imposed by NEW ROCK and which we have to pass on to the customer and will differ dependant on the country you are in. This will be invoiced to you before collection can be arranged. Any questions please call us on UK 02380011748 overseas customers 0044 (0)2380011748.

PLEASE ENSURE THAT YOU ORDER THE CORRECT SIZE.

PLEASE NOTE : NEW ROCK CUSTOM MADE BOOTS/SHOES ARE NOT RETURNABLE.

New Rock Boots Ltd (and all other UK companies) in compliance with The Consumer Protection (Distance Selling) Regulations 2000, are duty bound to accept returned goods within 14 working days of delivery, providing the goods are returned in a re-saleable condition. 'Re-saleable condition' means that the item has not been worn or washed,and are in the same new condition as when the item/items were sent to you, including all packaging. You can therefore request to send back your item for any reason up to 14 working days after delivery but only after contacting us for a returns authorization from NEW ROCK in Spain. A full refund of the purchase price will depend on return and inspection by NEW ROCK in Spain.

PLEASE NOTE: Carriage is not refunded unless faulty. Please ensure that the item is properly packaged, & that the correct postage is paid.